At aLaLTG, we take pride in delivering top-notch advertising services. While we aim for perfection, we understand that circumstances may require clarifications regarding our refund policy. Below are the terms of our policy to ensure transparency:
- Non-refundable Services
Due to the nature of our online services—such as ad campaign execution, content creation, and analytics—once these are completed or initiated, they become non-refundable. This is because resources, time, and third-party tools have been allocated to fulfill your requirements. - Refund Eligibility
Refunds may be considered in the following cases:- Pre-paid services that remain entirely unused.
- Errors in billing or duplicate charges.
- Exceptional Scenarios
We are committed to investigating any concerns thoroughly. If you believe a service was not delivered as agreed, please contact us within 14 days of service completion. - Resolution Process
- Submit your request to our support.
- Provide a detailed explanation, including proof of purchase and a description of the issue.
- Our team will evaluate your request and respond within 5–7 business days.
We value your trust and will always strive to address concerns with fairness and professionalism.